Frequently Asked Questions
Everything you need to know about hydrogen therapy and our products
Understanding Hydrogen Therapy
What is molecular hydrogen?
Molecular hydrogen (H₂) is the smallest molecule in existence. It acts as a selective antioxidant, neutralizing harmful free radicals while preserving beneficial reactive oxygen species your body needs. Over 1,000 peer-reviewed studies show therapeutic potential in 170 disease models.
How does hydrogen therapy work?
Hydrogen works through three main mechanisms: selective antioxidant activity, gene expression modulation, and anti-inflammatory signaling. It penetrates every cell in your body, including crossing the blood-brain barrier and entering mitochondria.
Is hydrogen therapy safe?
Yes. Molecular hydrogen is non-toxic and GRAS (Generally Recognized As Safe) by the FDA. Your body only absorbs what it needs. Excess hydrogen is simply exhaled. There is no upper limit or risk of overdose.
How is this different from regular water?
Regular water is H₂O - hydrogen bonded to oxygen. Molecular hydrogen (H₂) is dissolved gas molecules in water, similar to how carbon dioxide is dissolved in sparkling water. The dissolved hydrogen provides therapeutic benefits that plain water cannot.
What's the difference between drinking hydrogen water and inhaling hydrogen gas?
Both work. Drinking hydrogen water is convenient for daily wellness and provides systemic antioxidant support. Inhaling hydrogen gas delivers higher concentrations directly to your bloodstream through your lungs, making it more effective for chronic conditions and intensive therapy.
How long does it take to see results?
Some customers notice benefits within days (better energy, eliminated cramps, improved sleep). Others see gradual improvements over weeks or months, especially for chronic conditions. Consistency matters. Daily use produces the best results.
About Our Products
Which product is right for me?
- H2Nano Water Bottle ($179): Athletes, daily wellness, portable hydrogen water, inflammation reduction
- H2Life BG6 Inhaler ($1,749): Chronic conditions, kidney disease, heart health, long COVID, therapeutic use
- HX900 Inhaler ($2,099): Pure hydrogen preference, PULSE mode, respiratory health, dual-use flexibility
- Clinical Inhaler ($3,600): Severe illness, highest output, clinical applications
Can I start with a water bottle and upgrade later?
Yes. Many customers start with the H2Nano to experience hydrogen therapy affordably. Once they see benefits, they upgrade to inhalers for more intensive therapy.
What's the difference between Brown's Gas and pure hydrogen?
Brown's Gas (BG6 system) is 67% hydrogen and 33% oxygen. Pure hydrogen (HX900) is 99.99+% hydrogen with no oxygen. Both are effective. The choice depends on your health goals and practitioner recommendations.
Do you ship internationally?
Yes. We ship worldwide. International orders include appropriate power adapters for your country.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer financing through Affirm (as low as $15-$27/month depending on product).
H2Nano Water Bottle
How long does the hydrogen stay in the water?
Drink within 30 minutes for maximum benefits. Hydrogen dissipates quickly from water, like carbonation from an open soda. In a closed container, hydrogen can last 1-2 hours.
What type of water should I use?
Any water works. Tap, filtered, RO, distilled, or mineral water. The PEM technology separates out impurities and infuses only pure hydrogen.
How often should I drink hydrogen water?
Most customers drink 1-3 bottles per day. Athletes often consume more around training. There's no upper limit - molecular hydrogen is non-toxic.
How do I clean the bottle?
Clean the electrolysis chamber with citric acid every 1-3 months. We provide detailed video instructions. The process takes 5 minutes.
Can I attach a larger bottle?
Yes. The H2Nano accepts standard 30mm bottles (like Evian). Attaching a 500ml-1000ml bottle and running longer cycles produces concentrations up to 4.7+ PPM.
How many cycles per charge?
6-8 five-minute cycles on a full charge. Charge time is 3 hours using any USB port.
Hydrogen Inhalers (BG6, HX900, Clinical)
How long should I inhale hydrogen daily?
Most users inhale 1-3 hours daily. Start with 30-60 minutes and increase based on your needs and practitioner recommendations.
Is inhaling hydrogen safe?
Yes. The hydrogen mixes with outside air through the nasal cannula, delivering safe therapeutic concentrations (up to 12% is safe based on research). Multiple safety features ensure reliable operation.
What type of water do inhalers use?
Distilled water only. Tap water contains minerals that damage the PEM membrane. Distilled water ensures pure gas production and extends system lifespan.
How often do I change the water?
Change reservoir water monthly. This prevents mold growth and maintains system performance. The system monitors water quality.
Can I make hydrogen water with an inhaler?
Yes. All inhalers include a stainless steel diffusion stone that allows you to infuse water with hydrogen from the gas output.
What's the maintenance?
Minimal. Change reservoir water regularly. Clean with citric acid every few months. Replace filters as needed. Maintenance videos included with purchase.
Will insurance cover it?
Most insurance does not cover hydrogen therapy devices. We offer Affirm financing to make the investment manageable.
Orders and Delivery
How long does shipping take?
USA orders ship within 1-2 business days and arrive in 3-5 business days. International orders vary by country (typically 7-14 days).
Do you offer free shipping?
Yes. Free shipping on all USA orders. Free international shipping available on select products.
Can I track my order?
Yes. You'll receive a tracking number via email once your order ships.
What if my product arrives damaged?
Contact us immediately with photos. We'll replace it free of charge or issue a full refund.
Guarantees and Support
What's your return policy?
60-day money-back guarantee on all products. If you're not satisfied, return it for a refund (minus shipping costs and 10% restocking fee on inhalers).
What does the warranty cover?
All products include a 1-year parts and labor warranty. If your device fails, we repair or replace it free of charge.
What's not covered by warranty?
Water damage (using tap water in inhalers, water entering charging port on bottles). Physical damage from drops or impacts. Normal wear on consumables (cannulas, filters).
Do you offer extended warranties?
Contact us for extended warranty options on inhaler systems.
Getting Help
How do I set up my device?
Every product includes access to detailed video tutorials. Setup takes 5-10 minutes.
What if I have technical issues?
Contact our support team via email, phone, or the contact form. We respond within 24 hours (usually much faster).
Can I speak with someone about which product to choose?
Absolutely. Contact us and we'll help you select the right device based on your health goals and budget.